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Privacy Policy

1. Privacy Commitment

The Primary ICT website is owned and operated by Primary ICT Support LTD. We are committed to safeguarding your privacy online and to this end have developed the following Privacy Policy to deal with issues which may concern you. Please read the Privacy Policy to understand how your personal information will be treated. This policy may change from time to time so please check it periodically.

2. Personal Information

2.1 The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence will only be retained by us if you provide this information when using one of the services available on our website. Personal Information will be held on our system and used for operational purposes in connection with running of our company.

2.2 If you would like to revise the information provided to us at any time, or feel what we currently have on record is incorrect, you may update the information by editing your record or by e-mailing support@primaryictsupport.co.uk.

2.3 We may from time to time ask you for further information in order to update our records or for particular purposes. We will always tell you how we will use any further information received from you. From time to time we will need to send you our website and service announcement updates.

3. Log Files

3.1 Every time someone visits our web site a log file is generated on our computer.

3.2 The log file records the time and date of your visit, the files that were requested, your IP (Internet Protocol) address, the referrer URL (if provided) and the browser version. We collect this information to help us diagnose problems and administer our systems and to audit the geographical make-up of users and how they have arrived at our site that is, from what other sites have visitors arrived – this information being obtained from the referrer URL.

3.3 We do not normally link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information. However, we can and will attempt to use IP addresses to identify a user when we feel it is necessary to enforce compliance with our terms and conditions, or to protect our services and other users.

4. Cookies

4.1 Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. This web site does not currently use cookies.

4.2 Primary ICT Support will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

4.3 The main cookie set by the Primary ICT Support website is “PHPSESSID”. These cookies are used by Primary ICT Support to identify you as a user between page loads. This allows Primary ICT Support to remember certain settings, like which part of the website you were using before you were asked to sign in or register.

4.4 Primary ICT Support uses a number of suppliers who also set cookies on our websites on its behalf in order to deliver the services that they are providing. If you would like more information about the cookies used by these suppliers, as well as information on how to opt-out, please see their individual privacy policies listed below. Cookie Name: Google Analytics. Purpose: Primary ICT Support users Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our web sites and compile reports for us on activity on our sites. Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. How to reject or delete this cookie http://www.google.com/intl/en/privacypolicy.html

4.5 To support our web sites and services, we sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. Primary ICT Support does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

5. Use and disclosure of Personal Information

5.1 If you contact us we reserve the right to keep a record of that correspondence and incorporate the information it contains into our database.

5.2 If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your Personal Information as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.

6. How we Protect Information

6.1 We take every precaution to protect your information. Only employees and approved contractors/developers we may appoint from time to time and who need the information to perform a specific job are granted access to personally identifiable information.

6.2 Regular security reviews are held by us to ensure that the site remains safe and secure for your protection.

7. Surveys and Promotions

From time to time we conduct surveys and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required. We may also ask you whether you would like to receive promotional emails and mailings from us about our other products or services. Similarly, you are under no obligation to accept such information.

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